Physical Products:
We have a 14-day return policy for physical products, which means you have 14 days after receiving your item to request a return.
To start a return, contact us at Info@CodeofAscension.com. If your return is accepted, we’ll send you further instructions on how to complete the process.
For any return questions, contact us at Info@CodeofAscension.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items:
We do not accept returns for digital products. Please get in touch if you have questions or concerns about your specific item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at Info@CodeofAscension.com.
Digital Products:
All sales of digital products are final and non-refundable.
SHIPPING:
Processing Time:
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Domestic Shipping:
We offer standard shipping options for all orders within the United States.
Estimated delivery time for domestic orders is 3-7 business days.
International Shipping:
We offer international shipping to selected countries. Shipping rates and delivery times vary based on the destination and will be calculated at checkout.
Please be aware that international orders may be subject to additional customs duties or import taxes. These charges are the responsibility of the recipient.
Shipping Carriers:
We use various shipping carriers to ensure your package arrives promptly and safely.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package until it is delivered.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages:
Code of Ascension is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier for further assistance.
Address Changes:
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returns and Exchanges:
Please refer to our Return Policy for information on how to return or exchange items.
Contact Us:
For any shipping-related inquiries or issues, please contact us at Info@CodeofAscension.com.
Note: Shipping policies and rates are subject to change without notice.